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Business  »  Customer Service

The Operations Made Available by Website Monitoring

By: Alessan Edgardo

Date Added : August 1, 2011 Views : 735
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In any business, time is a crucial factor that has to be taken into consideration at all times. This is true, especially during times of crisis. With the advent of online business, this time factor is very crucial. There is no limit to the kind of problem that may come about as a result of the virtual community. Therefore, the business has to be a step ahead at all time and know all the possible avenues that trouble might hit the company because of having an online presence. One of the best ways a business can have a great competitive edge is if it stays on top of issues that might arise throughout the business.

This calls for website monitoring. It is the only effective way a business will be able to save on costs that will be used to fix the problem. Additionally, it will afford the company a chance to attract and retain customers, thus build the reputation of the business.

Site monitoring is very important for businesses that rely mostly of the site to bring in business. For such a site, downtime will normally occur due to constant use. Additionally, as the customer base increases it may be crucial to have the site reviewed to ensure that customers can access the site. The key to an effective website is the ability of the company to detect any problem with the site that will affect its performance. Fortunately, it is possible for companies to get help in having an efficient detection and update of the site by outsourcing the service.

How Website Monitoring Works

A monitoring and alert service will warn the business immediately in case of any downtime with the site. The service provider will do this by offering a variety of services.

An effective 24/7 site monitoring is offered by service providers with worldwide monitoring stations. Furthermore, the review on the site has to be rigorous and comply with all the appropriate protocols laid down by the respective authorities. The website in this case will be tested by having the site monitored. The servers, network services, hardware devices and ports will be tested to ensure they have a high performance.

Monitoring and alert are often done in intervals of 1 to 60 minutes. The company offering this service will have specific time durations that they use of check the sites and pass on the report to the respective client. This assessment is done by more than one monitoring station. This way if more stations detect any connection failure, the monitoring service provider notifies the business at once. This notification will be done through an SMS or email. The business will also be given notice when the site is active once more.

There will be no need for software installed in the company’s website. Additionally, no changes are made to the website. However, the monitoring software used by the service provider will be able to provide detailed reports on the performance of the site, whether active or not, daily.

It is important that the business uses the services of a reputable monitoring service provider. The best of these providers will often offer effective yet free site monitoring

Govind Agarwal is the author of this article on Website Monitoring. Find more information, about Site monitoring here

Article Source: The Operations Made Available by Website Monitoring

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