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Business  »  Customer Service

How to Select the Best Business Process Outsourcing Company

By: Trish. Agarwal

Date Added : August 25, 2011 Views : 577
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The main reason for Business Process Outsourcing services is so that the medical Institute will be able to have highly efficient processes. All activities customized for particular medical requirements. The services should also provide these solutions according to current changes made in these processes. For the medical Institute, this offers them an opportunity of having their staff cater to more pressing work, thus increase productivity of the whole Institute.

To be able to have the best India call center outsourcing for all these BPO services it is important to look out for certain qualities. The service provider should have agents who are widely trained in the India's debt collection outsourcing services and also offshore outsourcing. Additionally, the medical company should have the option of outsourcing legal services from the BPO provider.

What is Business Process Outsourcing?

Business Process Outsourcing (BPO) is a new way of collecting debts, better than any conventional methods used. With this solution, the medical Institute can focus on other daily operations that require more attention. There are various services under the BPO which make it possible to cover different aspects of the processes. They include:

Inbound customer service – this is a customer service where the outsourced company offers answering services, takes orders and fulfils them, submit claims, process billing queries and credit cards and also making reservations for outpatients.

Debt collection services – an outsourced debt collection call center should offer late and early collections, a reduction in the delinquency rate and entry of data into specialized software.

Outbound calling- The Institute should be outsourcing EOB data entry services from the outbound call center. The service provider should also follow up on pending claims, track outstanding receivable balances and digitalize billing.

Medical billing and coding – by medical billing outsourcing the medical Institute gets services that include management of collection, on line tutoring services, customized monthly financial reporting, outsourcing health care accounts receivable management and billing, credentialing, and e-learning outsourcing.

Back office services – Back office outsourcing and data entry outsourcing involves services such as data entry outsourcing, mortgage processing, web-based services and also insurance claims processing.

Telemarketing – this includes both inbound and outbound telemarketing programs that will help build leads, update customer databases and also locate any new customers.

The fact that the medical operations are in place is due to the presence of customers, patient and clients. In most cases, all these individuals will at one-point make financial transactions with the Institute, and it is not uncommon for some of the individual to fall late in their payments. It, therefore, becomes difficult to collect debts when these people fail to pay their bills. This is where the business process outsourcing comes in.

Trish Agarwal is the author of this article on Data Entry Outsourcing. Find more information on Outsourcing Legal Services here.

Article Source: How to Select the Best Business Process Outsourcing Company

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