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 »  Communications

Extracting the Most from Office Telephone Systems

By: Sandy. Switchboard

Date Added : August 4, 2011 Views : 889
Rate Author : Current : 2.11 /5
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Today’s industry managers believe they have to be as smart as those they see on TV shows such as “The Apprentice” – OK the grey haired ones shrug their shoulders when they watch these programmes and reach for the channel button…because they know better!

Productivity advances in your organisation are always goals that are set in management targets by the Board of Directors. This is why there are such highly paid jobs in the financial sector. The man in the street does not appreciate the skills required nor the quick thinking that these high fliers need to have to succeed. We all read in the media of the stock crashes caused by them when they push their limits and get it sadly wrong. It impinges more (relatively speaking) on the little investors than the larger institutions. In the main they do thrive…we only hear rarely about these successes in the news …they are usually measured by shareholders in the annual reports and in their dividend returns.

In any business improving the firm’s bottom line is crucial and the major contributors to this are normally the Managing, Finance and Sales directors – they do this by setting the parameters their employees work within. We’re all individuals and want to do things “our way”, but with their guidance we modify our actions. Gaining a strong customer base is essential to every firm. Without them we fail. So the prime directive is gain more clients BUT don’t lose any, unnecessarily. There are loads of competitors out there who will entice them away from you only too readily. The secret is in your support and services to your clientele. That’s mainly by communications through office telephone systems – and it’s so easy to allow a verbal communication slip cause a problem that takes time to recover from.

There’s a new website that will help all your staff that talk to customers to refine their technique on the phone be they the MD or an admin clerk – – this site gives you twenty simple hints on maximising effectiveness when using office telephone systems by utilising tried and tested techniques.

The guide is straightforward and most people do what it suggests automatically, BUT it’s comforting to be told when you do. You might just be surprised by some of the suggestions and say “why didn’t I think of that?” For instance: Ever dropped the handset in the middle of an office telephone systems conversation because you had to lean across the desk for a pen? Having one to hand is the answer….here’s our first hint on being prepared: click this link.

Sandra Davies is the author of this article on Telephone Systems. Find more information on Telephone System here.

Article Source: Extracting the Most from Office Telephone Systems

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